IT Service Management


Interim Management

Management positions on a temporary basis and succession planning
Placement and initial skill adaption training
Coaching and training

Service Level Management

Service portfolio, service catalogues and KPI’s
Drafting contracts (SLA‘s, OLA‘s, UC‘s), sourcing models
Customer care and consulting

Financial Management

Planning of revenues, human resources, investments, depreciations, net operating profit, cash-flow and balance sheet
Cost and price calculation, transfer price policy
Benchmarking, cost optimization and controlling

Project Management

Poject management of all kinds and at all architecture levels
Contextual analysis, requirements definition, RFP, evaluation of product and implementation partner, support for negotiations and contractual terms
Operational process support

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